Frequently Asked Questions By Customers

What is invloved in the installation of a sprinkler system?

The installation of your irrigation system starts with a call to Diggers Hotline... read more

After I call for a service request, how many day till you get to it?

In most cases, The Sprinkler Guys LLC will be out to service your system within 2 days of your call.

What are the benifits of an irrigation system (sprinker system)?

  • YOU'LL SAVE TIME: Your system will do all the watering for you.
  • YOU'LL SAVE WATER: An automatic system uses less water than watering by hand.
  • YOU'LL SAVE MONEY: Your water bills will be lower and your plants will live longer.

How long does it take for my lawn to heal?

Since we use a trench less installation process, in most cases your lawn will be back to normal in 4 to 6 weeks, this is with the recommended watering, and dirt type. The valve box area will take the longest being closer to 6-8 weeks. We do come out 30-45 days after your install to check that everything is growing in correctly.

Do I always have to be home for service requests?

No, not always, it depends on your service request. With our service department you do not have to be home for all of our calls. If the issue is something like a line break or a broken head that is repairable without going in the house, we will fix it without bothering you.

What services do I have to be home for?

This depends on what services we are going to be performing, like if we need access to the clock. We also recommend that you are home for both start up's and winterizations, but these can be done without you being home with a little help form you.

Is there a fee for canceling an appointment?

Yes. if you do not cancel the appointment 24 hours before the appointment time, there will be a $70.00 charge.

When are payments due?

Payments are expected at the time services are rendered. The Sprinkler Guys LLC will bill you only if you are not home at the time of the service.

How much do service appointments cost?

We will tell you the prices of service when you make you appointment, but when you call for a service request you are setting a minimum for an approved amount of $200.00 in work. This does not mean that you will need that $200 in service, just that The Sprinklers Guys LLC have your approval to do up to $200 in work. If the estimate is more than $200.00, they will inform you before starting the work.

What products do you use?

After using Rain Bird products for over 8 years we switched over to Hunter Products. Even though we do use Hunter products, we can special order any of the other brands if the customer prefers. But unlike other companies we do not mix and match different products lines to save money. The Sprinkler Guys LLC found that when this is done, the system cannot perform to its designed efficiency.

Is there a warranty on my irrigation sprinkler system?

The Sprinkler Guys LLC has a full 7 year warranty from the date of your installation. The warranty cover manufacture defects. It also covers all manufacture and installation repairs if needed.

What does the warranty NOT include?

The warranty does not cover damage by others, including but not limited to: landscaping, aerating, dog fence, fencing, or installation of pools, decks and or patios, along with mother nature. Warranty does not cover fluctuation of water pressure. Warranty does not cover sand flow interruption of the back flow prevention valve or freeze damage to it. Warranty does not cover service calls, yearly start up's or winterizations.

What kind of benefits can I receive?

If you refer a new customer to The Sprinkler Guys, who ultimately installs a sprinkler system, we will give you a free year of service on your irrigation system.

By using us you will receive top notch customer service from people who care and will strive to make you happy.